NicheWise Refund Policy

Last updated: October 2026

NicheWise is a product of The 360 Company (Pty) Ltd, trading as NicheWise. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

14-day money-back guarantee

If NicheWise Pro isn't right for you, you can ask for a full refund within 14 days of a payment. No questions asked.

How to ask for a refund

Email support@nichewise.io from the email address on your account, or
go to paddle.net, find your order and ask for a refund there.

Paddle sends the refund back to the payment method you used. Your bank may take a few days to show it.

What happens after a refund

Pro ends straight away and your account moves to the Free plan. Your saved research stays, within Free plan limits.

Cancelling

You can cancel Pro at any time from Plan & billing on your Account page, or by emailing support@nichewise.io. You keep Pro until the end of the period you have already paid for, and you will not be charged again.

The Free plan

The Free plan costs nothing, so there is nothing to refund.

Your rights

This policy does not take away any right to cancel or get a refund that your local law gives you.

Contact us

The 360 Company (Pty) Ltd, trading as NicheWise
83 Mowbray Road, Greenside, Johannesburg, South Africa
Email: support@nichewise.io